AIRLINE EXECUTIVES FEDERAL REGULATION: CASE STUDIES IN AMERICAN ENTERPRISE FROM (Historical Perspectives on Business Enterprise Series)

AIRLINE EXECUTIVES FEDERAL REGULATION: CASE STUDIES IN AMERICAN ENTERPRISE FROM (Historical Perspectives on Business Enterprise Series) Review

This book is a collection of eight case studies of relationships between airline executives and federal regulatory agencies from the passage of the Air Commerce Act in 1926 to the Airline Deregulation Act of 1978. By focusing on the lives and personalities of individual entrepreneurs, W. David Lewis and his contributors hope to explore the interaction between technology, government regulation, and entrepreneurship.

Each essay in the book focuses on a particular airline executive, such as Eddie Rickenbacker, Robert Six, and Donald Nyrop. Lewis has been careful to give a variety of perspectives: Airlines of various types are representedlarge and small, scheduled and unscheduled. Some of the executives profiled were known for having adversative relationships with federal regulators, whereas others wholeheartedly accepted regulation and thrived under it.

There have been public calls for a return to airline regulation, and Lewis thinks it is not inconceivable that regulation may ultimately return if problems continue and conditions deteriorate further. But, he says, it is well to remember that deregulation occurred because there were flaws in the regulatory system it replaced. This collection of essaysscholarly and well documented but written in a lively style suitable for specialists and nonspecialists alikeprovides a long-range perspective on the issue of airline deregulation.

The effect of airline service quality on passengers' behavioural intentions: a Korean case study [An article from: Journal of Air Transport Management]

The effect of airline service quality on passengers' behavioural intentions: a Korean case study [An article from: Journal of Air Transport Management] Review

This digital document is a journal article from Journal of Air Transport Management, published by Elsevier in 2004. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.

Description:
This paper seeks to improving our understanding of air passengers' decision-making processes by testing a conceptual model that considers service expectation, service perception, service value, passenger satisfaction, airline image, and behavioural intentions simultaneously. For this testing, path analysis via maximum likelihood estimator is applied to data collected from Korean international air passengers. Service value, passenger satisfaction, and airline image are each found to have a direct effect on air passengers' decision-making processes.

The Limits of Expertise: Rethinking Pilot Error and the Causes of Airline Accidents (Ashgate Studies in Human Factors for Flight Operations)

The Limits of Expertise: Rethinking Pilot Error and the Causes of Airline Accidents (Ashgate Studies in Human Factors for Flight Operations) Review

"The Limits of Expertise" reports a study of the 19 major U.S. airline accidents from 1991-2000 in which the National Transportation Safety Board (NTSB) found crew error to be a causal factor. Each accident is reported in a separate chapter that examines events and crew actions and explores the cognitive processes in play at each step. The majority of all aviation accidents are attributed to human error, but this is often misinterpreted as evidence of lack of skill, vigilance, or conscientiousness of the pilots. Why would highly skilled, well-trained pilots make errors performing tasks they had successfully executed many thousands of times in previous flights? The approach is guided by extensive evidence from cognitive psychology that human skill and error are opposite sides of the same coin. The book examines the ways in which competing task demands, ambiguity and organizational pressures interact with cognitive processes to make all experts vulnerable to characteristic forms of error. The final chapter identifies themes cutting across the accidents, discusses the role of chance, criticizes simplistic concepts of causality of accidents, and suggests ways to reduce vulnerability to these catastrophes. The authors' complementary experience allowed a unique approach to the study: accident investigation with the NTSB, cognitive psychology research both in the lab and in the field, enormous first-hand experience of piloting, and application of aviation psychology in both civil and military operations. This combination allowed the authors to examine and explain the domain-specific aspects of aviation operations and to extend advances in basic research in cognition to complex issues of human performance in the real world. Although "The Limits of Expertise" is directed to aviation operations, the implications are clear for understanding the decision processes, skilled performance and errors of professionals in many domains, including medicine.